Shipping policy

At Pet Choice, we work to make getting your pet’s essentials simple and convenient. We ship internationally, with delivery available across the USA, UK, Canada, and many other countries worldwide.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after your order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Delivery Times

Estimated delivery times are:

• USA, UK & Canada: 5–10 business days

• Other international destinations: 6–12 business days

Delivery times are estimates and may vary due to customs clearance, local courier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, order size, weight, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

International Orders & Customs

Depending on your destination, international orders may be subject to customs duties, import taxes, VAT, or other local fees.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout. Pet Choice does not control customs processing times or fees imposed by local authorities.

Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation with tracking information when available.

You can use your tracking number to follow your package throughout its journey.

Delivery Address

Please make sure your name, shipping address, postal code, email, and phone number are accurate when placing your order.

Pet Choice cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delayed or Lost Packages

If your order has not arrived within the expected delivery window, please contact us so we can help you check its status.

Occasionally, international shipments may experience delays due to customs, local carriers, or circumstances beyond our control.

Damaged or Incorrect Orders

If your order arrives damaged, opened, or contains an incorrect item, please contact us as soon as possible after delivery. We may ask for photos and your order details so we can review the issue and provide an appropriate solution.

Contact Us

If you have any questions about shipping, delivery, or your order, our team is here to help.

Pet Choice — Thoughtful products for happier pets.